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FAQs

What is TERPmail?

TERPmail is the new e-mail, scheduling, and collaboration environment available for undergraduate students at the University of Maryland. It is built on Google Apps and is the de-facto system for student e-mail communication.

What are some of the features and benefits of TERPmail?

TERPmail provides:

• 25 gigabytes of mailbox space.
• The capability to forward e-mail from your other e-mail accounts to TERPmail.
• Tools to allow you to set and reset your own password if you forget it.
• Access to Google Apps calendar where you can keep and share your schedule.
• Access to other Google Apps:
  • Google Sites – to create your own Web pages.
  • Google Docs – to create, store and share documents for academic purposes.
  • Google Chat – to send messages back and forth between your classmates, friends, and other Gmail users.

What's happening to my Mail@umd/Mirapoint e-mail?

Mirapoint e-mail will no longer be supported by University of Maryland and will be turned off in October 2011. Starting in mid-July, you must activate your TERPmail account and set your password before October in order to maintain your University of Maryland student e-mail account.

If you wish to keep the e-mail messages currently in your Mirapoint account, you will need to follow account migration procedures to guide you through the steps for moving your Mirapoint mail messages to TERPmail. Contacts/address books will not be migrated to TERPmail. Migration will begin in mid-July and must be done on or before October 1, 2011. On that date, Mirapoint will be shut down and your Mirapoint e-mail messages will no longer be accessible.

How do I get TERPmail?

TERPmail will be available to all undergraduate students starting in mid-July. When activation is available, this website will be updated to provide instructions for activating your TERPmail account, setting your TERPmail password, and migrating your Mirapoint e-mail to TERPmail.

What are the constraints on my password?

Your password must be at least eight characters or longer, according to Google’s password policy. The University of Maryland Office of Information Technology strongly recommends that your TERPmail password follows the same quality guidelines as your Directory password. This means using a combination of upper- and lowercase letters, numbers, and special characters.

Which clients and browsers will I be able to use to connect to TERPmail?

Just about any e-mail client or browser will work with TERPmail. You can follow the instructions provided by your e-mail client to connect to your TERPmail accounts and pull e-mail into your favorite e-mail client. This site will provide the connection information you will likely need to know in order to pull e-mail into your client. If you get stuck, you can always contact the OIT Help Desk at 301.405.1400 or www.helpdesk.umd.edu.

Do I need to do anything about my official e-mail address in Testudo?

After you activate TERPmail, if you use your Mirapoint e-mail account as your official e-mail address, you will need to go into Testudo to update your preference to be your TERPmail address. This will ensure all official University communications come to your TERPmail account.

I am a student employee on campus. Can I use my TERPmail account as my work e-mail and calendar account?

Undergraduate student employees should utilize their TERPmail account for personal and academic use and obtain an Exchange account for the e-mail and calendar needs associated with their on-campus job.

As an undergraduate student, how do I request an Exchange account for my campus job or accomodate my special accessibility requirements?

Undergraduate student employees should utilize their TERPmail account for personal and academic use and obtain an Exchange account for the e-mail and calendar needs associated with their on-campus job. Exchange accounts are also a great option if you have special accessibility requirements. Request an Exchange account here at www.helpdesk.umd.edu/Exchange_request/.